Terms & Conditions

Last updated: January 2025

Service Agreement

By using our internet services, you agree to be bound by these Terms and Conditions. Our services are provided by Du Authorized Partner and are subject to the terms outlined in this agreement.

Service Terms

Contract Duration

Minimum contract periods vary by plan (12-24 months). Early termination may incur charges.

Installation

Installation fees and requirements vary by plan. Free installation available on select plans.

Service Availability

Service availability depends on location and infrastructure. We will confirm availability before installation.

Payment Terms

Monthly fees are due in advance
Late payment charges may apply
Service may be suspended for non-payment
Refunds are subject to our refund policy
Price changes will be communicated with 30 days notice

Service Level Agreement

Uptime Guarantee

99.9% network uptime guarantee with service credits for downtime exceeding 0.1%

Support

24/7 technical support available via phone, WhatsApp, and email

Limitation of Liability

Our liability is limited to the amount paid for the service. We are not liable for indirect damages, loss of profits, or consequential damages. Service interruptions due to circumstances beyond our control are not covered.

Termination

Customer Termination

Early termination charges apply. 30 days written notice required.

Service Termination

We may terminate service for breach of terms, non-payment, or illegal activities.

Contact Information

For questions about these Terms & Conditions, please contact us:

Email: legal@du.ae
Phone: +971 50 244 7191
WhatsApp: +971 50 244 7191
Address: Du Authorized Partner, UAE

These Terms & Conditions are effective as of January 2025. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.